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This agreement sets out the scope, fee and operating arrangements for keeping Isobex's existing digital systems running, supported and bug-free under a monthly retainer. New features and development work are quoted separately.
A single monthly retainer that keeps Isobex's existing systems running, supported and bug-free. It is a maintenance and support arrangement — not a budget for new development.
Digital Craft will keep the digital systems Isobex operates today online, maintained and working, under the monthly retainer set out in clause 02. The systems covered are:
The retainer covers keeping these systems online and putting right anything that breaks. Specifically, and only, the following are included at no additional cost:
Day-to-day content the systems were built to let Isobex manage itself — for example products, prices and product information in the store, and the troubleshooting flows in the CRM — is created and maintained by Isobex through those systems and does not require Digital Craft's time.
Troubleshooting workflows are created, added and managed by Isobex itself within the CRM — unlimited, at no charge, and not Digital Craft development work. Larger new work — new features, new pages, redesigns, new integrations and any substantial development — is quoted separately under clause 03. Smaller additions that do involve Digital Craft, such as automations and process improvements, are not automatically treated as chargeable development; they are assessed case by case according to their complexity, with minor changes absorbed into the retainer and only more involved work quoted under clause 03.
A monthly retainer of £299 GBP, taken on the 1st of each month, for a minimum of 12 months.
| Item | When | Amount |
|---|---|---|
| Monthly retainerMaintenance, support & bug fixes — keeps current systems running | 1st of each month | £299.00 |
| First paymentThen on the 1st of every month thereafter | 1 July 2026 | £299.00 |
| Minimum commitment 12 months × £299 | £3,588.00 |
The retainer is £299 GBP per month. Payment is taken on the 1st of each month, with the first payment due on 1 July 2026 and each subsequent payment on the 1st of the month thereafter.
This agreement runs for a minimum term of 12 months from the first payment. After the minimum term, it continues automatically on a rolling monthly basis until ended by either party on 30 days' written notice, as set out in clause 06. The retainer fee is held firm for the duration of the minimum term.
Any new work is quoted and agreed in writing before it begins. The retainer is for keeping things running, not for building new things.
Anything that goes beyond the maintenance, bug fixes and quick content edits covered in clause 01 is new work and is quoted separately, however large or small. This includes, without limitation, new features, new pages or flows, redesigns of existing screens, new applications or systems, and integrations with services not already in place. To be clear, any single piece of work that requires more than one week of effort is always treated as new work and is never absorbed into the retainer.
Each piece of new work will be quoted by Digital Craft in writing — with a fixed price or estimate and a timeline — and priced according to the scale of the work involved. No work on it will begin until Isobex has accepted the quote in writing (email confirmation is acceptable). New work does not affect the monthly retainer unless both parties agree otherwise in the same written exchange.
Bug fixes for the current work, and quick content edits to existing pages, remain included in the retainer under clause 01 and are not treated as new work.
Hosting and the infrastructure needed to keep the systems online are included in the retainer, with SMS credits and phone numbers paid for separately by Isobex.
Digital Craft will provide and maintain the third-party infrastructure required to keep Isobex's systems online — including hosting, database, authentication, transactional email and the supporting services — as part of the monthly retainer, at no additional cost to Isobex.
SMS credits and telephone numbers are the exception and are paid for separately by Isobex. SMS credits are purchased through the CRM admin console, which provides top-up and balance management; their pricing reflects the underlying provider rate plus a small administrative margin to cover processing. Telephone numbers used by the systems are likewise paid for by Isobex at the provider's rate.
Where an underlying provider requires Isobex to hold a commercial account in its own name (for example, a payments account to receive store takings), Digital Craft will configure and integrate that account but is not the account holder. Any such accounts will be identified to Isobex at the point they are needed.
Digital Craft owns the systems it has built; the retainer is Isobex's licence to use them and the charge for keeping them running. It is not a finance plan or a purchase by instalments. If Isobex ever chooses to buy the systems outright, the contributions it has made will be taken into account in good faith.
All custom code, designs, assets and systems produced by Digital Craft remain the property of Digital Craft. The monthly retainer grants Isobex a licence to use these systems for its business for as long as the retainer is active and paid up to date. Nothing in this agreement automatically transfers ownership of the systems to Isobex, and ending the retainer does not, by itself, entitle Isobex to the underlying code or build.
The monthly retainer is a payment to keep Isobex's systems running, hosted, maintained and supported, and for Isobex's licence to use them. It is not a finance or instalment arrangement: Isobex is not paying off the cost of the build, and paying the retainer does not, by itself, build up ownership of or equity in the systems. The majority of the retainer covers the ongoing running, maintenance, support and hosting needed to keep the systems live — approximately £175 per month of running costs alone — with a smaller part reflecting Digital Craft's continued development investment in the systems. The same applies to any higher-tier package Isobex may move to in future (for example the marketing-suite package built into the CRM): it is a monthly charge for running and using those systems, not a payment towards owning them.
Digital Craft built the current systems without charging the development cost upfront. If, in the future, Isobex wishes to acquire ownership of the software, website and database, the parties will agree a transfer price in good faith, taking the build value as the starting reference. In the spirit of fairness — and although the retainer is not a purchase by instalments — Digital Craft will take into account the contributions Isobex has made through the retainer when setting that price. A transfer may be arranged either as (a) a full handover of the systems into Isobex's own accounts for Isobex to host, or (b) a transfer of ownership to Isobex with Digital Craft continuing to host them, whichever the parties prefer. In either case the ongoing third-party costs in clause 04 — hosting, database, integrations, email and the like — remain payable, as these are running costs rather than part of the build.
Isobex's own business data — its customers, orders, content and the troubleshooting flows it creates — remains Isobex's. Isobex acknowledges that third-party services used by the systems (clause 04) are licensed under their respective providers' terms and are not transferred under this agreement.
Digital Craft will fix, at no additional cost as part of the retainer, any defects in the current work — meaning a delivered system not behaving as intended. Requests that go beyond the current work, including new features, redesigns or major development, are handled under clause 03.
A 12-month minimum term, rolling monthly thereafter, with standard confidentiality, governed by the laws of England and Wales.
This agreement runs for a minimum term of 12 months from the first payment on 1 July 2026. After the minimum term it continues automatically on a rolling monthly basis. After the minimum term, either party may end the agreement on 30 days' written notice (email is acceptable). Notice given during the minimum term takes effect at the end of that term at the earliest; retainer payments remain due up to the date termination takes effect.
On termination, unless the parties agree a transfer of ownership under clause 05, the licence in clause 05 ends and the systems built by Digital Craft remain Digital Craft's property — they are not handed over for continued use. In all cases Digital Craft will provide Isobex with an export of its own business data and transfer any domains registered in Isobex's name, subject to the retainer being paid up to date.
Both parties agree to keep confidential any non-public information shared in the course of this engagement, including source code prior to handover, business plans and customer data. This obligation survives termination of this agreement.
This agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising from it.
By signing below, the Client confirms that they have read and understood the terms of this agreement and accept them as a binding contract between Digital Craft and Isobex Laser Supplies Limited.
Your signed PDF has been emailed to you and to Digital Craft. A copy is also available to download below for your records.